Ongoing Support after “Go-Live”
After “Go Live”, support plans are available to provide a reduced rate, priority access and/or after hours support, depending upon client needs.
Often, support questions can be answered on the spot, some are better solved by phone or by using screen-share to remotely to look at a data or configuration issue. A Support PM may be assigned to help ensure that your questions are answered in a timely manner and are consistent with the objectives achieved during the implementation and training phases.
If additional help or cross-training is desired, we are also able to come back on-site.
After Deployment, we recommend post-implementation reviews to help assure you continue to get the most out of your investment, provide tips on usage, and discuss any new opportunities to automate additional areas within your business.